Access Information

The Apollo Victoria Theatre is committed to providing access for all. Throughout the year we offer a number of access performances and our staff are on hand to make your visit as comfortable and enjoyable as possible. Browse our access information to learn more.

Hearing Assistance

Sound Amplification

The Apollo Victoria auditorium is equipped with Sennheiser MobileConnect WiFi sound amplification system. MobileConnect uses WiFi to deliver superior quality audio to a smart device such as an iPod or iPhone, either through headphones or via a necklace for hearing aid users. The sound levels can be adjusted on your device to suit your needs and our access host will be happy to assist you with this. Devices can be booked via the box office in advance, borrowed on the day, or alternatively, patrons can download the Sennheiser MobileConnect app and use their own device.

Although we have devices to borrow, we do recommend that patrons download the app so as not to miss out if we run out. Patrons are advised to book Stalls A-P for the best signal. Induction loop necklaces are worn around the neck and are suitable for persons wearing a hearing aid. Whilst wearing the necklace switch your hearing aid to the 'T' setting and the sound is amplified. Headsets are suitable for persons without a hearing aid. Sound is amplified through headphones.

Captioned and Signed Performance

We also regularly schedule Captioned and Signed Performances. We set a limited amount of seats aside for these performances so please book in advance for the best availability. Please see here for dates and times.

Visual Assistance

Guide Dogs

Guide dogs are welcome at the Apollo Victoria Theatre, and can either be taken into the auditorium or we are more than happy to look after your dog for you during the performance. Please inform the Box Office at the time of booking if you wish to bring a guide dog.

Audio Described Performances

We regularly schedule Audio Described performances, please check here  for dates and times. Audio description is a live verbal commentary on the visual elements of a production, delivered throughout the performance via a discreet headset. We also offer a touch tour that takes place prior to the show so patrons can familiarise themselves with the set and some of the props and costumes. One week before the performance, those who have pre-booked will also receive a recording with detailed information about the show.

Braille and Large Print Programmes

The theatre currently has large print and Braille cast lists available, please request this at the time of booking if you would like a copy.

Wheelchair Access

There is wheelchair access in the Apollo Victoria Theatre, with 4 wheelchair bays located at either end of Row F in the Circle. These are accessed via 2 platform lifts via our Vauxhall Bridge Road entrance; one from street level to foyer and one from the foyer to the circle.

Wheelchair users wishing to use the platform lifts are kindly asked to check that their chair does not exceed the following maximum weight and dimensions:

  • 29 inches/74cm width
  • 33 inches/85cm length
  • 31 stone/ 200kg (wheelchair and patron combined)

If your wheelchair exceeds the dimensions and/or weight above, please call the box office on 0800 912 6973 to discuss alternative options.

If you require lift access, please aim to arrive 30-45 minutes before the performance starts at our Vauxhall Bridge Road entrance. Please notify a member of the Front of House team of your arrival and they will call for the Access Host, who will organise the operation of the lifts for you. Please try to arrive on time as the lift cannot be operated during the performance.

Please note, any patrons wishing to use the lifts must contact the box office in advance on 0800 912 6973.

Should you wish to arrive in a wheelchair and transfer into a theatre seat, we can store your wheelchair in a nearby location to be brought to you when required.

Our accessible toilet can be found in the main foyer near the cloakroom. Access to this toilet is step free once inside the foyer. Male and female toilets can also be found in the Circle at either end of row F and are accessed via 3 steps once inside the auditorium. Other toilets in the venue can be found in the Stalls and on either side of The Elixir Bar.

The bar and merchandise counters are not low level, however, drinks, snacks and merchandise orders can be taken at seats and brought over by staff.

For patrons with limited mobility, we advise Circle Rows A-F for the least steps.

If you wish to make your visit more special, we also have an Ambassador Lounge available to book. With level access, it can be found as you enter the theatre via the Vauxhall Bridge Road entrance in the main foyer.

Touch Tours

Touch tours are often available prior to an Audio Described performance – please contact the venue’s Access Champion to book or alternatively visit the Box Office to book.

Epilepsy or Seizures

Please note that loud noises, flashing lights, smoke effects and strobe lighting feature in the production. We do have a document outlining when these moments happen. Please let the Box Office know upon booking if you would like a copy.