Access Information

The Apollo Victoria Theatre is committed to providing access for all. Throughout the year we offer a number of access performances and our staff are on hand to make your visit as comfortable and enjoyable as possible. Browse our access information to learn more.

Booking Information - Join our Access Membership Scheme to book accessible seats online, register for any available Access concessions and, for eligible customers, reserve Personal Assistant tickets. Our Booking With ATG Access Membership page guide explains how to book online.

Contact Us

Please see our Access Contact Us page for details

Step Free Access and Wheelchairs
The Apollo Victoria Theatre has 4 wheelchair positions located at either end of Row F in the Circle. These are accessed via two platform lifts from our Vauxhall Bridge Road entrance; one from street level to foyer and one from the foyer to the circle. Wheelchair users wishing to use the platform lifts are kindly asked to check that their chair does not exceed the following maximum weight and dimensions: 72cm/28 inches width (including push rims),93cm/36.5 inches length, 47 stone/ 300kg (wheelchair and patron combined). You can find a detailed image of the platform lift dimensions here.  If your wheelchair exceeds the dimensions and/or weight above, please Contact Us to discuss alternative options.

Should you wish to arrive in a wheelchair and transfer into a theatre seat Row F of the Dress Circle is accessible via the 2 platform lifts, so please check the dimensions above. We can store your wheelchair in a nearby location to be brought to you when required.

Limited stairs or stair free access is in Row F of the Dress circle. There is a total of 17 steps to these seats with handrails, or they are stair-free if you enter the theatre and auditorium using two platform lifts. 

If you require lift access please aim to arrive 30-45 minutes before the performance starts at our Vauxhall Bridge Road entrance. Please notify a member of the Front of House team of your arrival and they will call for the Access Host, who will organise operation of the lifts for you. Please try to arrive on time as the lift cannot be operated during the performance. Please note, any patrons wishing to use the lifts must have either booked a wheelchair space online or you need to contact the Box Office in advance, by email or phone.

Mobility scooters cannot be used on the platform lifts. Scooters will need to be taken into the foyer via a ramp at the Wilton Road entrance and stored for the performance.

If you wish to make your visit more special, we also have an Ambassador lounge available to book which is stair free and can be found as you enter the theatre via theVauxhall Bridge Road entrance in the main foyer.

Accessible Toilets - Our accessible toilet can be found in the main foyer near the cloakroom. Access to this toilet is stair free once inside the foyer.

Access Performances - All upcoming Audio Described, Captioned, BSL-interpreted/Signed performances and Relaxed performances are listed on our Assisted Performances page.

Visual Impairment Services - Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page. The theatre currently has large print and Braille cast lists available, please request this at the time of booking if you would like a copy.

Hearing Impairment Services - All seats in the auditorium are able to pick up the signal using our Sennheiser MobileConnect sound amplification system, the venue have a limited amount of devices available to be used, or you can use your own smart device.  Further information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. 

Assistance Dogs - Assistance dogs are welcome at the Apollo Victoria Theatre, and can either be taken into the auditorium or we are more than happy to look after your dog for you during the performance.  These seats cannot be booked online, please contact us.

Content Warnings - Please note that loud noises, flashing lights, smoke effects and strobe lighting feature in the production. We do have a document outlining when these moments happen. Please let the Box Office know upon booking if you would like a copy.

The theatre can often be a crowded and scary place to be for patrons on the Autistic Spectrum or with Sensory and Communication Difficulties. To help you prepare for your visit, we have a ‘Visual Story’ that we can send to you which describes your visit to the theatre in detail from the minute you step off the tube to you leaving the venue at the end of your visit. Please also let the Box office know if you would like an aisle seat or to be near an exit so should you need to leave the auditorium for any reason during the show, you can easily do so. Please contact the Access Champion to request the Visual Story.

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Further Information and Questions - 
Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.